Patient Services Specialist Front Desk & Scheduling

Allergy Partners; Virginia; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

Paid Holidays

Vision Insurance

Health Savings Account (HSA)

Dental Insurance

Life Insurance

Disability Insurance

Job summary

Allergy Partners in Newport News, VA is seeking a Patient Service Representative to register patients, answer calls, schedule appointments and collect payments. You will balance daily transactions per policy and support referral/test scheduling while maintaining patient confidentiality.

Ideal candidates have 2+ years in medical office or customer service roles, strong communication, and basic familiarity with practice management software such as GE Centricity.

Qualifications

• Minimum two years of experience in a medical office or customer service position.
• Proven ability to collect payments and balance cash drawer.
• Familiarity with scheduling and patient flow in a medical setting.
• Bi-lingual is a plus, not required.
• Strong written and verbal communication skills.

Responsibilities

• Answers the telephone professionally and directs calls, schedules appointments.
• Screens visitors and responds to routine information requests from patients and vendors.
• Maintains front office equipment and supplies; handles mail and faxes.
• Verifies demographics and insurance information; posts charges and payments.
• Checks out patients, collects payments, and arranges payment plans as needed.
• Ensures accurate posting of charges and maintains patient charts.

Skills

Customer service

Cash handling

Phone etiquette

HIPAA awareness

Multitasking

Education

High school diploma

Tools

GE Centricity

Practice management software

Job description

Allergy Partners in Newport News, VA is seeking a Patient Service Representative to register patients, answer calls, schedule appointments and collect payments. You will balance daily transactions per policy and support referral/test scheduling while maintaining patient confidentiality.

Ideal candidates have 2+ years in medical office or customer service roles, strong communication, and basic familiarity with practice management software such as GE Centricity.