Patient Experience Specialist - Front Desk & Billing

Patient First; Hampton (VA); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Health, Dental and Vision insurance

401(k) Retirement Plan (employer match

Paid Annual Leave

Volunteer Time Off Pay

Bereavement Leave

Overtime Pay

Holiday Pay

Discounted medical treatment at any PT

Recruitment bonus

Patient Care Performance bonus

Weekend bonus

Job summary

Patient First in Hampton, VA seeks a front desk receptionist to help patients at the kiosk, assist with emergency referrals to the treatment area, and support billing and patient services with a friendly, compassionate approach.

You will register patients, verify demographics and insurance, collect payments, handle correspondence, and maintain front-office operations. The role requires 18+ years, basic typing, and a willingness to work at multiple centers as needed.

Qualifications

• Must be 18 years of age or older.
• Basic typing skills required.
• Minimum one year of clerical experience preferred.
• High school graduate or equivalent.
• Ability to sit, stand, and walk for up to 7 hours.
• Ability to lift up to 25 pounds.
• Excellent communication skills (verbal, written, typed).
• Ability to prioritize and multitask.
• Willing to work at any center as needed.

Responsibilities

• Assist patients using the kiosk prior to registration.
• Escort patients needing emergency assistance to the treatment area for registration and evaluation.
• Respectfully handle Physician and Nurse requests.
• Explain Patient First’s billing policies and charges as needed.
• Register patients accurately with excellent service and compassion.
• Verify patient demographics, health, pharmacy, and insurance information.
• Answer billing questions and provide itemized statements.
• Refer billing questions to appropriate parties.
• Collect payments and issue receipts for visits and services.
• Discharge patients and process charges.
• Perform cash handling and end-of-shift counts.
• Receive, send, and distribute correspondence as directed.
• File and scan medical documents and forms.
• Complete checklists and tasks within shift.
• Answer calls and relay messages promptly.
• Assist with other duties as directed.
• Maintain understanding of the EMR system.
• Receive and stock supplies.
• Clean front office area and perform maintenance duties.
• Verify daily reports at end of day.
• Attend staff meetings.

Skills

Typing

Multitasking

Communication

Customer service

Reception

Education

High school diploma

Clerical experience

Tools

Electronic Medical Records (EMR)

Job description

Patient First in Hampton, VA seeks a front desk receptionist to help patients at the kiosk, assist with emergency referrals to the treatment area, and support billing and patient services with a friendly, compassionate approach.

You will register patients, verify demographics and insurance, collect payments, handle correspondence, and maintain front-office operations. The role requires 18+ years, basic typing, and a willingness to work at multiple centers as needed.