Patient Services Representative I (2965) - Central Billing Office

Tidewater Physicians Multispecialty Group; Newport News (VA); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare provider organization in Newport News is seeking a Patient Services Representative I for the Central Billing Office. Responsibilities include managing patient calls, maintaining records, and providing superior customer service. The ideal candidate will have a high school diploma, relevant experience in a medical environment, and the ability to work in a professional setting. This role offers a full-time schedule, from Monday to Friday, and requires knowledge of medical terminology and computer systems.

Qualifications

• Six to twelve months related experience/training.
• Ability to answer a multi‑phone line system.
• Must have excellent customer service skills.

Responsibilities

• Ensure all patient phone calls are handled with professionalism.
• Accurately update patient records after speaking with patients.
• Greet all customers entering the billing department.

Skills

Knowledge of computer systems

Knowledge of medical terminology

Ability to provide excellent customer service

Skill in verbal communication

Skill in written communication

Education

High School diploma/GED

One year experience in a medical environment

Job description

Patient Services Representative I (2965) - Central Billing Office

Tidewater Physicians Multispecialty Group is actively seeking a Patient Service Representative to work out of our Central Billing Office in Newport News. Tidewater Physicians Multispecialty Group (TPMG) is comprised of over 200 physicians and advanced practice clinicians and is the largest physician‑owned group in Tidewater. The schedule is full‑time work hours, Monday through Friday.

Position Summary

The CBO Patient Services Representative I is responsible for accurate and timely entry of patient account information using a multi‑line phone system. The role includes greeting and assisting patients and other customers efficiently, routing calls to the correct department, and working within a multidisciplinary environment that requires excellent customer service skills.

Major Duties And Responsibilities

• Ensures all patient phone calls are handled with professionalism.
• Provides answers to questions over the phone to callers or transfers the phone to the appropriate CBO representative.
• Greets all customers entering the billing department, ensuring any question is handled promptly.
• Accurately updates patient records after speaking with patients.
• Opens and distributes all mail and correspondence daily.
• Reviews and corrects any returned mail received.li>
• Maintains office supplies fully stocked and coordinates equipment maintenance calls.
• Other duties as assigned.

Knowledge, Skills And Abilities

• Knowledge of computer systems.
• Knowledge of medical terminology including cash posting, EOBs, and insurance terminology.
• Ability to work scheduled hours as defined in the job offer.
• Ability to answer a multi‑phone line system.
• Ability to read and understand oral and written instructions and follow written protocols.
• Ability to use office equipment (e.g., calculator, copier, fax, etc.).
• Ability to provide excellent customer service.
• Ability to construct correspondence and memos.
• Skill in presenting information in an organized manner.
• Skill in verbal and written communication.
• Skill in providing excellent customer service.

Education/Training/Requirements

• High School diploma/GED.
• Six to twelve months related experience/training.
• One year experience in a medical environment.

PHYSICAL DEMANDS

• Ability to stand and walk for periods of time.
• Ability to sit for extended periods of time.
• Ability to climb or balance for limited periods of time.
• Ability to occasionally reach, bend, stoop and lift up to 30 lbs.
• Ability to grasp and hold up to 25 lbs.
• Ability to hear normal voice level communications in person or through the telephone.
• Ability to speak clearly and understandably.
• Ability to smell.

SUCCESS FACTORS

• Excellent Time Management/Organized
• Open Communication/Positive
• Goal Driven
• Excellent Customer Service
• Juggles Multiple Priorities
• Accuracy and Attention to Detail
• Accomplished in word processing and worksheet utilization

TPMG is an equal opportunity employer committed to a diverse and inclusive workforce.

Job Details

• Seniority level: Entry level
• Employment type: Full‑time
• Job function: Health Care Provider
• Industries: Hospitals and Health Care