Patient Services Specialist | Front Desk & Scheduling

Jobility Talent Solutions; Town/Village of Harrison (NY); On-site; USD 25,000 - 34,000; Full time

Job summary

Jobility Talent Solutions seeks an Office Admin (Patient Care II)/ Patient Services Representative for our White Plains, NY site. The role focuses on delivering exceptional patient service, handling inquiries, and ensuring accurate patient registration and scheduling.

Responsibilities include maintaining PHI privacy under HIPAA, supporting follow-up activities, and coordinating front desk tasks with clinicians. Healthcare front-office experience and strong communication are preferred.

Qualifications

• High school diploma or equivalent combination of education and experience.
• Two to Four Years of customer service, administrative, healthcare, or related experience.
• Experience in receptionist, patient services, medical office, or healthcare front office preferred.
• Experience with patient information, insurance verification, scheduling, or electronic medical records preferred.

Responsibilities

• Provides a high level of customer service to patients, referral sources, and fellow employees.
• Establishes and maintains positive relationships with patients and referral sources.
• Obtains, verifies, and accurately enters patient demographic and insurance information.
• Maintains accurate and complete patient files and documentation per policies.
• Protects the privacy and security of PHI in line with HIPAA and privacy rules.
• Supports patient follow-up activities as directed.
• Manages multiple phone lines and responds to inquiries professionally and promptly.
• Records and maintains clear, concise, accurate, timely written documentation.
• Files patient charts and documentation per guidelines.
• Coordinates practitioner schedules to ensure coverage for appointments and calls.
• Supports daily front office operations and assists with administrative tasks as needed.
• Identifies patient or operational issues and escalates as needed.
• Maintains confidentiality of patient, employee, and company information.
• Performs other duties and special projects as assigned.

Skills

Customer service

Administrative support

Healthcare experience

Phone handling

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification tools

Job description

Jobility Talent Solutions seeks an Office Admin (Patient Care II)/ Patient Services Representative for our White Plains, NY site. The role focuses on delivering exceptional patient service, handling inquiries, and ensuring accurate patient registration and scheduling.

Responsibilities include maintaining PHI privacy under HIPAA, supporting follow-up activities, and coordinating front desk tasks with clinicians. Healthcare front-office experience and strong communication are preferred.