Patient Services Specialist — Front Desk & Scheduling

Metro Vein Centers; New Jersey; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Paid Time Off

Life Insurance

Short-Term Disability Insurance

EAP

Career Growth & Development

Bonus program

Job summary

Metro Vein Centers is a rapidly growing outpatient medical practice focused on vein care. The role of Patient Service Representative supports front desk operations, scheduling, insurance verification, and payment collection in a fast-paced clinic environment.

Ideal candidates have 2+ years in medical front desk or healthcare scheduling, strong customer service, bilingual Spanish/English preferred, and experience with EMR systems. High school diploma required.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Experience in medical front desk, healthcare scheduling or patient access preferred.
• Experience with insurance verification, EMR scheduling and payment collection preferred.

Responsibilities

• Greet and check in patients professionally both in person and over the phone.
• Verify insurance eligibility, benefits, and patient demographic information.
• Schedule, reschedule, and confirm patient appointments within the EMR system.
• Collect copays, coinsurance, balances, and required patient documentation.
• Answer patient questions related to scheduling, billing, referrals, and treatments.
• Maintain accurate patient records and scan required documentation into the EMR.

Skills

Customer service

Communication

Multitasking

Bilingual English/Spanish

EMR familiarity

Front desk experience

Education

High school diploma or equivalent

Tools

EMR systems

Scheduling software

Insurance verification systems

Job description

Metro Vein Centers is a rapidly growing outpatient medical practice focused on vein care. The role of Patient Service Representative supports front desk operations, scheduling, insurance verification, and payment collection in a fast-paced clinic environment.

Ideal candidates have 2+ years in medical front desk or healthcare scheduling, strong customer service, bilingual Spanish/English preferred, and experience with EMR systems. High school diploma required.