Patient Services Specialist: Front Desk & Scheduling Expert

Socket.dev; Sunnyvale (TX); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401(k) with Company Match

PTO + Company Holidays

Company-Paid Life Insurance

Short-Term Disability Insurance

Employee Assistance Program (EAP)

Career Growth & Development

Quarterly performance bonuses up to $1

Bonus up to $1,500 quarterly

Job summary

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient specialty clinic.

This role involves not only check-in/check-out but also medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day. The ideal candidate thrives in a high-volume environment and communicates professionally with patients and providers.

Qualifications

• High school diploma or equivalent required.
• 2+ years of customer service experience required.
• Experience in medical front desk, healthcare scheduling, patient access, or outpatient setting strongly preferred.

Responsibilities

• Greet and check in patients professionally both in person and over the phone.
• Verify insurance eligibility, benefits, and patient demographic information.
• Schedule, reschedule, and confirm patient appointments within the EMR system.
• Collect copays, coinsurance, balances, and required patient documentation.
• Answer patient questions related to scheduling, billing, referrals, and treatments.
• Maintain accurate patient records and scan required documentation into the EMR.
• Support clinic flow and communication between providers, patients, and clinical teams.
• De-escalate scheduling or patient concerns with professionalism and empathy.
• Maintain a clean, organized, and welcoming front desk environment.

Skills

Customer service

Multitasking

Bilingual EN/ES

Professional communication

EMR familiarity

Education

High school diploma or equivalent

Tools

EMR system

Scheduling software

Insurance verification tools

Job description

Metro Vein Centers is seeking a patient-focused Patient Service Representative to support front desk operations in a fast-paced outpatient specialty clinic.

This role involves not only check-in/check-out but also medical scheduling, insurance verification, payment collection, and front-office coordination throughout the day. The ideal candidate thrives in a high-volume environment and communicates professionally with patients and providers.