Patient Services Specialist - Front Desk & Scheduling

The CORE Institute; Phoenix, Northern (AZ, KY); Hybrid; USD 32,000 - 46,000; Full time

Job summary

The CORE Institute in Phoenix, AZ is seeking a Patient Services Representative to provide essential front-desk support for patient visits. The role focuses on courteous patient interactions, efficient call handling, and accurate processing of payments and appointments.

Ideal candidates will have at least six months of medical receptionist experience, strong typing and organizational skills, and a solid understanding of HIPAA confidentiality.

Qualifications

• Requires a high school diploma or GED.
• Six months of experience as a medical receptionist or similar role.
• Experience with customer service and handling multiple phone lines.

Responsibilities

• Handle efficient and professional telephone communications.
• Collect payments and co-pays at the patient’s exam.
• Schedule walk-in, STAT, and same-day appointments.
• Assist patients and families with courtesy and helpfulness.
• Verify patient benefits/responsibilities for upcoming appointments.
• Attend mandatory trainings and maintain HIPAA confidentiality.

Skills

Patient care

Typing & computers

Organizational skills

Interpersonal skills

Education

High school diploma or GED

Tools

Multi-phone systems

Job description

The CORE Institute in Phoenix, AZ is seeking a Patient Services Representative to provide essential front-desk support for patient visits. The role focuses on courteous patient interactions, efficient call handling, and accurate processing of payments and appointments.

Ideal candidates will have at least six months of medical receptionist experience, strong typing and organizational skills, and a solid understanding of HIPAA confidentiality.