Patient Services Front Desk Specialist

Phoenix Heart Vein Vascular; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Job summary

Phoenix Heart Vein Vascular is seeking a Front Office Representative to manage patient check-in/check-out, scheduling, and phone management across clinic locations. You will ensure a seamless patient experience, verify demographics and insurance, and support revenue cycle activities in a fast-paced healthcare setting.

Strong communication, multitasking, and discretion with confidential information are essential.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of front office, scheduling, call center, or customer service experience, preferably in healthcare.
• Strong communication and customer service skills.
• Knowledge of medical terminology preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Ability to handle confidential information with discretion.
• Proficiency in electronic medical record systems and standard computer applications.

Responsibilities

• Manage high-volume inbound and outbound calls in a timely and professional manner.
• Schedule, reschedule, and cancel patient appointments including consultations, follow-ups, testing, and procedures.
• Route calls based on patient needs and department workflows.
• Provide clear information regarding appointments, preparation instructions, and clinic policies.
• Verify and update patient demographics, insurance, and referring provider information.
• Greet patients promptly and professionally on arrival.
• Complete patient check-in by verifying identification and required documentation.
• Collect copays, deductibles, and outstanding balances.
• Maintain accurate patient records within the EMR system.
• Communicate patient arrival and status updates to clinical staff.

Skills

Communication skills

Customer service

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

EMR systems

Computer applications

Job description

Phoenix Heart Vein Vascular is seeking a Front Office Representative to manage patient check-in/check-out, scheduling, and phone management across clinic locations. You will ensure a seamless patient experience, verify demographics and insurance, and support revenue cycle activities in a fast-paced healthcare setting.

Strong communication, multitasking, and discretion with confidential information are essential.