Patient Experience Specialist

MyMichigan Health; Midland (MI); On-site; USD 32,000 - 52,000; Full time

Job summary

MyMichigan Health is seeking a Front Desk Specialist to provide clerical and receptionist support in the practice. You will greet patients, schedule appointments, register patients, verify insurance, collect payments, and coordinate care with providers and staff.

The role requires strong customer service, HIPAA awareness, and ability to use multiple systems (practice management and EMR) to maintain accurate records and smooth patient flow.

Qualifications

• Knowledge of reading, writing, mathematics and computer skills.
• Keyboarding skills needed to register patients and other office tasks.
• Knowledge of medical terminology and medical office policies.
• Interpersonal skills needed to communicate with individuals and groups.

Responsibilities

• Acknowledge and welcome patients; answer phones and schedule appointments.
• Verify and update patient information; check insurance coverage.
• Register patients and explain policies; collect copayments.
• Schedule tests and procedures; process referrals and prior authorizations.

Skills

Customer service

Medical terminology

Interpersonal communication

Keyboarding

Education

High School Diploma

Associates Degree preferred

Job description

MyMichigan Health is seeking a Front Desk Specialist to provide clerical and receptionist support in the practice. You will greet patients, schedule appointments, register patients, verify insurance, collect payments, and coordinate care with providers and staff.

The role requires strong customer service, HIPAA awareness, and ability to use multiple systems (practice management and EMR) to maintain accurate records and smooth patient flow.