Patient Services Specialist - Front Desk & Scheduling

University Physicians' Association, Inc. (UPA); Knoxville (TN); On-site; USD 32,000 - 42,000; Full time

Job summary

University Physicians' Association is seeking a Patient Service Representative for a primary care medical office located in Clinton, TN. The role supports front office operations, patient check-in, and insurance verification.

Ideal candidates have 6 months to 1 year of medical experience, strong communication, attention to detail, and the ability to manage time and organize tasks efficiently. This position offers an opportunity to contribute to a patient-centered practice in a busy clinic

Qualifications

• 6 months to 1 year previous medical experience is preferred
• Strong communication skills, attention to detail, time management, and organization are critical to the overall success of the candidate.

Responsibilities

• Greet patients in friendly and timely manner
• Ensure that patients complete necessary forms required for the electronic health record and billing office
• Maintain patient demographic and insurance information; verifies insurance eligibility and collects co-pays
• Ensures good patient flow through practice by timely processing of patients as they arrive at front office
• Answer patient inquiries regarding patient registration information or billing questions
• Refers patient inquiries regarding medical care or treatment to medical assistant or physician
• Schedules patients with appropriate physician
• Document scanning into electronic health record
• Other duties as assigned

Job description

University Physicians' Association is seeking a Patient Service Representative for a primary care medical office located in Clinton, TN. The role supports front office operations, patient check-in, and insurance verification.

Ideal candidates have 6 months to 1 year of medical experience, strong communication, attention to detail, and the ability to manage time and organize tasks efficiently. This position offers an opportunity to contribute to a patient-centered practice in a busy clinic