Patient Services Specialist — Front Desk & Scheduling

Salem Health Hospitals & Clinics; Franklin (TN); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center is seeking a front desk/administrative support role to guide patients through check-in and check-out, schedule appointments, and handle cash collections at the front desk. The position emphasizes courteous, efficient service in a busy clinical environment.

Ideal candidates will bring a High School Diploma or GED and less than one year of related experience, with the ability to coordinate with various hospital computer systems and maintain a professional,

Qualifications

• High School Diploma or GED required.
• Less than 1 year of experience.
• Experience in patient scheduling or front-desk roles preferred.
• Ability to provide excellent customer service.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area, maintains orderly appearance of reception area; ensures method for accountability of each patient check-in; proactively communicates appointment updates with patients.

Skills

Customer service

Phone etiquette

Data entry

Teamwork

Education

High School Diploma or GED

Tools

Scheduling software

EMR systems

Cash handling

Job description

Vanderbilt University Medical Center is seeking a front desk/administrative support role to guide patients through check-in and check-out, schedule appointments, and handle cash collections at the front desk. The position emphasizes courteous, efficient service in a busy clinical environment.

Ideal candidates will bring a High School Diploma or GED and less than one year of related experience, with the ability to coordinate with various hospital computer systems and maintain a professional,