Patient Concierge & Scheduling Specialist

Vanderbilt University Medical Center; Smyrna (GA); On-site; USD 40,000 - 48,000; Full time

Job summary

Vanderbilt University Medical Center in Nashville area seeks a professional administrative specialist to assist patients before, during or after appointments, facilitate efficient workflow, support technology use, and engage in effective communication.

Duties include patient check-in/out, scheduling, insurance verification, payment collection, HIPAA compliance, and accurate registration while guiding patients and families.

Qualifications

• Customer service skills focused on patient needs and courtesy.
• Ability to schedule appointments and coordinate with hospital systems.
• Accurate recording of patient information in compliant systems.
• Familiarity with medical terminology and documentation standards.

Responsibilities

• Check-in and check-out of patients.
• Schedule appointments and coordinate with clinical teams.
• Verify insurance coverage and assist with billing and payments.
• Ensure HIPAA compliance and accurate registration.
• Provide excellent patient service and de-escalate issues as needed.

Skills

Customer service

Patient scheduling

Patient documentation

Medical terminology

Education

High School diploma or GED

Job description

Vanderbilt University Medical Center in Nashville area seeks a professional administrative specialist to assist patients before, during or after appointments, facilitate efficient workflow, support technology use, and engage in effective communication.

Duties include patient check-in/out, scheduling, insurance verification, payment collection, HIPAA compliance, and accurate registration while guiding patients and families.