Patient Access & Scheduling Specialist

Vanderbilt University Medical Center; Franklin (VA); On-site; USD 30,000 - 42,000; Full time

Job summary

Vanderbilt University Medical Center in Franklin, TN, is seeking an entry-level patient services representative to assist patients before, during, and after appointments. The role supports check-in/out, appointment scheduling, and insurance updates while delivering courteous customer service in a fast-paced environment.

Responsibilities include managing the reception area, collecting payments, and maintaining accurate patient records.

Qualifications

• High School Diploma or GED is required.
• Experience in customer service is preferred.
• Ability to schedule appointments and document patient information.
• Familiarity with medical terminology is helpful.

Responsibilities

• Conducts patient check-in and check-out.
• Schedules appointments through clinical communication or direct request.
• Provides positive first impressions utilizing customer service skills.
• Ensures point of service collections.
• Manages reception area and communicates appointment updates to patients.

Skills

Customer Service

Patient Scheduling

Patient Documentation

Medical Terminology

Education

High School Diploma or GED

Job description

Vanderbilt University Medical Center in Franklin, TN, is seeking an entry-level patient services representative to assist patients before, during, and after appointments. The role supports check-in/out, appointment scheduling, and insurance updates while delivering courteous customer service in a fast-paced environment.

Responsibilities include managing the reception area, collecting payments, and maintaining accurate patient records.