Medical Front Desk & Scheduling Specialist

Bon Secours Mercy Health; Franklin (VA); On-site; USD 23,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision insurance

Paid time off

Tuition assistance

FMLA leave

Professional development

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative at the Southampton Orthopedic & Sports Medicine Center. The role handles patient registration, insurance verification, scheduling, and financial discussions with patients, ensuring accurate records and smooth operations.

The position emphasizes strong customer service, accurate data entry, and coordination across practice locations as needed. High school diploma required; healthcare registration experience preferred.

Qualifications

• High School Diploma or GED is required.
• Prior experience in patient registration/healthcare is preferred.
• Knowledge of insurance verification and patient data accuracy is expected.

Responsibilities

• Acts as primary contact between patients and practice.
• Greets patients and provides courteous, accurate service.
• Schedules appointments and enters information into the system promptly.
• Verifies demographics and insurance information during registration.
• Explains financial options to patients and collects payments when needed.
• Maintains patient records and supports referrals and MyChart usage.

Skills

Customer service

Communication skills

Phone etiquette

Registration experience

Education

High School Diploma or GED

Tools

Revenue cycle software

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative at the Southampton Orthopedic & Sports Medicine Center. The role handles patient registration, insurance verification, scheduling, and financial discussions with patients, ensuring accurate records and smooth operations.

The position emphasizes strong customer service, accurate data entry, and coordination across practice locations as needed. High school diploma required; healthcare registration experience preferred.