Patient Services Specialist – Front Desk & Scheduling

Bon Secours Mercy Health; Cincinnati (OH); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

Tuition assistance

Job summary

Bon Secours Mercy Health in Cincinnati, OH seeks a Patient Services Representative for the Anderson Family Medicine physician office. You will be the first point of contact, handling patient registration, demographics verification, insurance cards, and scheduling.

This role emphasizes excellent customer service, accurate data entry, and effective communication with patients and care teams. You will explain financial options, collect and reconcile payments, and assist with referrals and chart

Qualifications

• High school diploma or GED required.
• Prior experience in patient registration preferred.
• Excellent customer service and communication skills required.

Responsibilities

• Serves as primary contact between patients and physician practices.
• Registers patients and verifies demographics; obtains insurance information.
• Schedules appointments and enters scheduling data into the system accurately.
• Calculates patient liabilities, collects payments, and reconciles cash.
• Assists with referrals, authorizations, and chart maintenance as needed.

Skills

Customer service

Communication

Scheduling

Data entry

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

Job description

Bon Secours Mercy Health in Cincinnati, OH seeks a Patient Services Representative for the Anderson Family Medicine physician office. You will be the first point of contact, handling patient registration, demographics verification, insurance cards, and scheduling.

This role emphasizes excellent customer service, accurate data entry, and effective communication with patients and care teams. You will explain financial options, collect and reconcile payments, and assist with referrals and chart