Patient Services & Scheduling Specialist

Bon Secours Mercy Health; Maumee (OH); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

403(b) with employer contributions

Medical, dental, vision coverage

Job summary

Bon Secours Mercy Health is seeking a Patient Services Representative at the Monclova Road Medical Office Building in Maumee, OH. The role handles patient registration, demographics verification, insurance cards, and patient identification, with duties including scheduling, billing, and chart maintenance.

As the first line of quality service, you will respond to patient needs, explain financial options, and support other locations as needed, ensuring accurate records and smooth patient flow.

Qualifications

• High School Diploma or GED required.
• Prior Experience In Patient Registration/healthcare preferred.
• First line of contact for patients and community with strong customer service.

Responsibilities

• Serve as the primary point of contact between patients and physician practices.
• Greet patients with respectful communication and assist scheduling.
• Process patient registration, verify demographics, insurance, and patient identification.
• Explain financial options and collect patient payments and liabilities.
• Assist with referrals, scheduling changes, and online MyChart usage.

Skills

Customer service

Communication

Scheduling

Cash handling

Education

High School Diploma or GED

Tools

MyChart

Revenue cycle software

EHR

Job description

Bon Secours Mercy Health is seeking a Patient Services Representative at the Monclova Road Medical Office Building in Maumee, OH. The role handles patient registration, demographics verification, insurance cards, and patient identification, with duties including scheduling, billing, and chart maintenance.

As the first line of quality service, you will respond to patient needs, explain financial options, and support other locations as needed, ensuring accurate records and smooth patient flow.