Patient Services Specialist: Front Desk & Scheduling

Proliance Surgeons; Bellingham, Northern (WA, KY); Hybrid; USD 26,000 - 30,000; Full time

Job summary

Proliance Surgeons is seeking a Patient Services Representative to be the first point of contact for patients, greeting them, scheduling appointments, verifying insurance, and ensuring accurate information in the practice management and medical record systems.

The role emphasizes outstanding customer service, professional communication, and the ability to triage with clinicians to resolve scheduling issues, with standard business hours Monday to Friday.

Qualifications

• High school diploma or equivalent.
• 1–2 years of public contact experience, preferably in a medical office.
• Front office or receptionist experience is preferred and helpful.

Responsibilities

• Provide exemplary customer service in person and on the phone.
• Greet and direct patients, vendors, and visitors.
• Schedule patient appointments and manage check-ins with insurance verification.
• Enter and verify patient and financial information in practice management systems.
• Ensure patient privacy in accordance with HIPAA and related laws.

Skills

Customer service

Interpersonal skills

HIPAA compliance

Time management

Flexibility

Education

High School Diploma

Tools

Practice management software

Job description

Proliance Surgeons is seeking a Patient Services Representative to be the first point of contact for patients, greeting them, scheduling appointments, verifying insurance, and ensuring accurate information in the practice management and medical record systems.

The role emphasizes outstanding customer service, professional communication, and the ability to triage with clinicians to resolve scheduling issues, with standard business hours Monday to Friday.