Patient Access & Scheduling Specialist

Lifepoint Health, Inc.; Ottumwa (IA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Health benefits

401K benefits

Paid time off

Employee assistance program

Tuition reimbursement

Job summary

Ottumwa Orthopedics, part of Lifepoint Health, seeks a Patient Services Representative to support patient flow, scheduling, and billing at our Ottumwa location. You will greet patients, verify insurance, collect payments, and maintain accurate records.

The role emphasizes patient-focused service, efficient coordination with providers, and timely data entry to ensure smooth clinic operations. A high school diploma and relevant office experience are preferred.

Qualifications

• Education: High school diploma or equivalent.
• Skills: Critical thinking, decisive judgment, and ability to work with minimal supervision.
• Certifications: BLS preferred.
• 2 years Medical Office experience preferred.
• Experience with Medical Referrals preferred.

Responsibilities

• Greets patients and manages check-in/check-out, scheduling and phone messages.
• Handles insurance verification and front desk data entry.
• Collects co-pays/deductibles and communicates financial liability.
• Pre-loads electronic charts and scans documents to patient records.
• Performs clerical duties including filing and reception.

Skills

Critical thinking

Decisive judgment

Independent work

Education

High school diploma or equivalent

Job description

Ottumwa Orthopedics, part of Lifepoint Health, seeks a Patient Services Representative to support patient flow, scheduling, and billing at our Ottumwa location. You will greet patients, verify insurance, collect payments, and maintain accurate records.

The role emphasizes patient-focused service, efficient coordination with providers, and timely data entry to ensure smooth clinic operations. A high school diploma and relevant office experience are preferred.