Patient Service Rep

Brown-University-Health-1; Cranston (RI); On-site; USD 24,796 - 41,328; Full time

Job summary

Brown University Health is seeking a Patient Service Representative who greets patients, handles registration, answers phones, schedules appointments, obtains referrals, and processes forms. The role emphasizes accuracy in demographics and coding, and requires strong communication with patients and staff.

Located in Cranston, RI, the position supports multiple sites and upholds the organization’s values of compassion, accountability, respect, and excellence while focusing on patient privacy and

Qualifications

• Two-year Medical Office Management/Medical Secretary program or equivalent experience.
• Experience in a physician's medical office practice.
• Proficient in English language and computer appointment scheduling skills.
• Familiarity with medical office procedures and medical terminology.
• Excellent interpersonal and communication skills.

Responsibilities

• Oversees patient financial process to ensure payments are collected at time of service.
• Verifies demographics, referrals, authorizations, billing codes, and diagnoses information.
• Completes end-of-day batch with reconciliation of schedule and payments.
• Provides clerical support for the practice.
• Orients and serves as a resource to new employees.
• Maintains quality, safety, and confidentiality in accordance with policies.
• Travel to satellite offices to perform duties may be required.
• Performs other related duties as required.

Education

Two year Medical Office Management/Medical Secretary program

Job description

SUMMARY

The Patient Service Representative reports to the Practice Manager. The Patient Service Representative oversees and verifies the financial processes associated with patient services provided in the Practice. The Patient Service Representative greets patients, performs registration check-in functions, answers phones, schedules patient appointments, obtains referrals and authorizations, processes forms, and performs discharge process.Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another.In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include:Instill Trust and Value DifferencesPatient and Community Focus and Collaborate

RESPONSIBILITIES

• Oversees patient financial process to ensure patient payments (co-payments, deductibles, self pay) are obtained at time of service and are properly processed.


• Verifies that all necessary information is complete and accurate; demographics, referrals, authorizations, billing codes, diagnoses information, etc.


• Completes end of day batch, including reconciliation of arrived patient schedule and time of service payments within established time frame.


• Provides clerical support for the practice.


• Orients and serves as a resource to new employees regarding department policies and procedures.


• Maintains quality, safety, environmental and infection control in accordance with established department policies, procedures, and objectives.


• Protects and preserves the patient’s right to privacy and confidentiality.


• Travel to satellite offices to perform duties may be required.


• Performs other related duties as required.

MINIMUM QUALIFICATIONS

• BASIC KNOWLEDGE:Knowledge normally acquired through completion of two year Medical Office Management/Medical Secretary program or equivalent experience in a physician’s medical office practice.


• Demonstrated knowledge and skills necessary to provide care to patients throughout the life span, with consideration of aging processes, human development stages, and cultural patterns in each step of the care process.


• EXPERIENCE:Two years experience in a physician’s medical office practice.


• Proficient in English language and computer appointment scheduling skills;.


• Familiarity with medical office procedures and medical terminology.


• Excellent interpersonal and communication skills.

Pay Range: $18.13-$29.90

Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.

Location: Cranston-1500 Pontiac Avenue - 1500 Pontiac Avenue Cranston, Rhode Island 02920

Work Type: M - F: 9 - 5:30p

Work Shift: Day

Daily Hours: 8 hours

Driving Required: No