Patient Services Specialist: Front Desk & Care Coordination

Baylor Scott & White Health; Plano (TX); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Tuition reimbursement

PTO from Day 1

Job summary

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling payments and phone inquiries.

The role emphasizes accurate data entry, strong communication, and compassionate patient interactions in a fast-paced environment.

Qualifications

• Education: HS Diploma or GED equivalent.
• Experience: Less than 1 year in a related role.
• Strong communication and interpersonal skills are essential.
• Ability to handle patient inquiries professionally and accurately.

Responsibilities

• Assist patients with check-in and check-out, scheduling, and referrals.
• Verify patient demographics and insurance information.
• Collect payments and post charges per guidelines.
• Answer calls and direct patients to appropriate waiting areas.
• Support medical records duties as requested.

Skills

Communication

Telephone etiquette

Empathetic listening

Data entry

Attention to detail

Customer service

Education

HS Diploma/GED

Job description

Baylor Scott & White Health is seeking a Patient Services Specialist 1 to provide administrative support in a physician office or clinic. You will assist patients with check-in/check-out, scheduling, and insurance verification, while handling payments and phone inquiries.

The role emphasizes accurate data entry, strong communication, and compassionate patient interactions in a fast-paced environment.