Patient Experience Specialist - Front Desk & Scheduling

Baylor Scott & White Health; Belton (TX); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health benefits

401(k) with match up to 5%

Tuition Reimbursement

PTO accrual beginning Day 1

Job summary

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients to ensure high-quality, patient-centered care, including check-in/check-out, scheduling, insurance verification, and answering phones.

Duties include patient relations, registering patients, collecting insurance information, directing patients, processing payments, posting charges, and handling routine

Qualifications

• Education: High school diploma or GED.
• Experience: Less than 1 year.

Responsibilities

• Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments.
• Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas.
• Accepts payments for physician/clinic services according to established guidelines.
• Posts payments and enters charges into computer utilizing appropriate codes.
• Generates daily payment reports and verifies cash drawer against report.
• Provides accurate patient, medical, financial or procedural information to patients or approved outside entities.
• May be required to discuss financial arrangements with patients.
• Receives and directs phone calls. Assists patients and other visitors.
• Responds to routine inquiries concerning practice services, hours of operation, etc.
• Ensures any patient complaints are handled appropriately.
• Assists with medical records duties as requested.

Skills

Communication skills

Phone etiquette

Data entry

Empathy

Attention to detail

Teamwork

Education

H.S. Diploma/GED Equivalent

Tools

Epic

Job description

Baylor Scott & White Health in Texas is seeking a Patient Services Specialist 1 to provide administrative support in a physician office, clinic, or similar setting. You will assist patients to ensure high-quality, patient-centered care, including check-in/check-out, scheduling, insurance verification, and answering phones.

Duties include patient relations, registering patients, collecting insurance information, directing patients, processing payments, posting charges, and handling routine