Compassionate Patient Service Specialist (PRN)

Intermountain Healthcare Inc.; Utah; Presencial; USD 25 000 - 33 000; Tempo integral

Resumo da oferta

Intermountain Healthcare Inc. is seeking a Patient Service Representative to serve as the first connection between Intermountain and patients. You will greet and check-in/out patients, verify information, and document interactions in the EMR to ensure a smooth patient experience.

This PRN role emphasizes compassionate care, privacy protection, and teamwork with caregivers. The position offers entry pay between $18.31 and $23.80 per hour plus eligibility for benefits.

Qualificações

• Six months of customer service experience.
• Basic computer skills for word processing and data entry.
• Professional manner and strong interpersonal and communication skills.
• Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
• Ability to protect privacy, confidentiality, and PHI of patients, members, and caregivers.

Responsabilidades

• Provides courteous and professional connections with patients over the phone, in person or via secure messaging. Resolves patient needs to ensure a superior customer experience by identifying and resolving patient needs related to patient intake and care.
• Documents all phone calls accurately and completely in the EMR.
• Schedules patient appointments for visits, procedures, diagnostic tests, referrals, and/or consultations.
• Registers patients over the phone or in person by confirming, entering, and/or updating all required demographic data on patient and guarantor on the registration system.

Conhecimentos

Customer service

Interpersonal communication

Basic computer skills

PHI privacy

Team collaboration

Formação académica

High school diploma or GED

Ferramentas

EMR systems

Registration system

Descrição da oferta de emprego

Intermountain Healthcare Inc. is seeking a Patient Service Representative to serve as the first connection between Intermountain and patients. You will greet and check-in/out patients, verify information, and document interactions in the EMR to ensure a smooth patient experience.

This PRN role emphasizes compassionate care, privacy protection, and teamwork with caregivers. The position offers entry pay between $18.31 and $23.80 per hour plus eligibility for benefits.