Patient Services Specialist – Front Desk

Priority Dispatch Corp.; Little Rock (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

EngageMED is seeking a Patient Services representative who is courteous, professional, and possesses excellent customer service skills. You will handle patient check-in, collect co-pays, verify insurance, and prepare electronic records to ensure a smooth admitting process.

The role emphasizes front desk duties, appointment scheduling, and responsive communication with patients and staff, requiring strong computer skills and the ability to maintain confidentiality in a clinical setting.

Qualifications

• High School Diploma or GED required.
• 1–3+ years in a clinical setting preferred.
• In-person and phone customer service experience required.
• Proficient with Microsoft Office and basic computer skills.
• Ability to verify insurance information and collect payments.
• Excellent written and verbal communication skills.

Responsibilities

• Perform patient check-in and complete paperwork for admitting.
• Greet patients/visitors warmly and professionally.
• Obtain accurate patient and insurance information; collect co-pays.
• Scan/attach ID, referrals, and insurance cards into EMR.
• Prepare electronic records for appointments and verify eligibility.
• Conduct check-out, arrange pricing, collect patient payments, schedule follow-ups.
• Answer calls and route to appropriate personnel; schedule appointments.

Skills

Language Ability

Math Ability

Reasoning Ability

Computer Skills

Customer Service Skills

Verbal & Written Communication

Office Suite Proficiency

Education

High School Diploma/GED

Tools

Microsoft Office

Internet Navigation

Database Management

Desktop Publishing

Spreadsheet

Graphic Presentation Packages

Job description

EngageMED is seeking a Patient Services representative who is courteous, professional, and possesses excellent customer service skills. You will handle patient check-in, collect co-pays, verify insurance, and prepare electronic records to ensure a smooth admitting process.

The role emphasizes front desk duties, appointment scheduling, and responsive communication with patients and staff, requiring strong computer skills and the ability to maintain confidentiality in a clinical setting.