Patient Services Specialist - Friendly, Multitasking Clinic Support

The Iowa Clinic; West Des Moines, Northern (IA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with employer match

Profit sharing

PTO and paid holidays

Health, dental and vision insurance

Volunteer opportunities

Job summary

The Iowa Clinic is seeking a Patient Services Specialist to deliver outstanding patient service by answering calls, handling billing inquiries, and coordinating online scheduling in a busy clinic setting.

You will multitask across phone, live chat, and in-person support while assisting clinical staff and ensuring a positive patient experience. We offer strong benefits and a collaborative workplace.

Qualifications

• High school diploma or equivalent.
• Desire to find a meaningful, fulfilling career.
• Exceptional customer service and effective communication.
• A positive and team-oriented attitude.

Responsibilities

• Answer patient phone calls and handle billing inquiries in a call center setting.
• Provide exceptional patient service and address clinical inquiries.
• Multitask across phone, live chat, and online scheduling.
• Review, audit, and monitor appointments and payments to ensure a smooth experience.
• Support clinical staff and physicians in delivering excellent healthcare.

Skills

Exceptional customer service

Effective communication

Positive team attitude

Desire for meaningful work

Education

High school diploma

Tools

Multi-line telephone system

Job description

The Iowa Clinic is seeking a Patient Services Specialist to deliver outstanding patient service by answering calls, handling billing inquiries, and coordinating online scheduling in a busy clinic setting.

You will multitask across phone, live chat, and in-person support while assisting clinical staff and ensuring a positive patient experience. We offer strong benefits and a collaborative workplace.