Patient Services Specialist - Call Center & Scheduling

The-Iowa-Clinic; West Des Moines (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) with employer match

Paid holidays

Generous PTO

Health, dental and vision insurance

Volunteer opportunities

Team celebrations

Job summary

The Iowa Clinic is seeking a Patient Services Specialist to join our team in Central Iowa. You will handle patient calls, billing inquiries, and scheduling, acting as the friendly front-line representative for a leading local clinic.

We value exceptional customer service, effective communication, and a positive, team-focused attitude to ensure patients receive outstanding care and a pleasant experience in a standard clinic setting.

Qualifications

• Customer service-centric role in a healthcare setting.
• Strong verbal and written communication with patients and staff.
• Collaborative, team-oriented approach to daily tasks.

Responsibilities

• Answer patient calls and billing inquiries using a multi-line system.
• Handle clinical inquiries and provide accurate information to patients.
• Assist with online scheduling and monitoring payments for a smooth patient experience.
• Support clinical staff and physicians to enable excellent healthcare delivery.

Skills

Customer service

Communication

Team orientation

Positive attitude

Education

High school diploma or equivalent

Job description

The Iowa Clinic is seeking a Patient Services Specialist to join our team in Central Iowa. You will handle patient calls, billing inquiries, and scheduling, acting as the friendly front-line representative for a leading local clinic.

We value exceptional customer service, effective communication, and a positive, team-focused attitude to ensure patients receive outstanding care and a pleasant experience in a standard clinic setting.