Patient Experience Specialist — Registration & Scheduling

The Iowa Clinic; Des Moines (IA); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

401(k) with match

Paid holidays

Health, dental and vision insurance

Generous PTO accruals

Training and development programs

Volunteer opportunities

Employee events & celebrations

Wellness program with incentives

Job summary

The Iowa Clinic in Des Moines, IA is seeking a Patient Experience Representative for General Surgery. You will handle patient registrations, serve as a first contact and resource for patients, and help manage scheduling and communications about delays or changes.

The role emphasizes creating a warm, responsive clinic experience and maintaining regular daytime hours within a busy clinical environment.

Qualifications

• High School diploma or equivalent required.
• Medical Experience in a medical office setting preferred.
• Highly motivated to work in a healthcare setting.

Responsibilities

• Represents the clinic by providing advanced level patient services regarding registration as a direct contact and resource to patient and will manage the flow of clinical scheduling, registration, patient materials and communicating delays or changes.
• This position will also serve as a resource to registration, scheduling and clinical staff.
• Strives to create The Iowa Clinic Experience with each interaction.
• Leave in the evening – standard clinic hours!

Skills

Motivation to work in healthcare

Education

High School diploma or equivalent

Job description

The Iowa Clinic in Des Moines, IA is seeking a Patient Experience Representative for General Surgery. You will handle patient registrations, serve as a first contact and resource for patients, and help manage scheduling and communications about delays or changes.

The role emphasizes creating a warm, responsive clinic experience and maintaining regular daytime hours within a busy clinical environment.