Patient Services Specialist (Full-Time)

The Iowa Clinic; West Des Moines, Northern (IA, KY); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

401(k) with employer match

Profit sharing

PTO and paid holidays

Health, dental and vision insurance

Volunteer opportunities

Job summary

The Iowa Clinic is seeking a Patient Services Specialist to deliver outstanding patient service by answering calls, handling billing inquiries, and coordinating online scheduling in a busy clinic setting.

You will multitask across phone, live chat, and in-person support while assisting clinical staff and ensuring a positive patient experience. We offer strong benefits and a collaborative workplace.

Qualifications

• High school diploma or equivalent.
• Desire to find a meaningful, fulfilling career.
• Exceptional customer service and effective communication.
• A positive and team-oriented attitude.

Responsibilities

• Answer patient phone calls and handle billing inquiries in a call center setting.
• Provide exceptional patient service and address clinical inquiries.
• Multitask across phone, live chat, and online scheduling.
• Review, audit, and monitor appointments and payments to ensure a smooth experience.
• Support clinical staff and physicians in delivering excellent healthcare.

Skills

Exceptional customer service

Effective communication

Positive team attitude

Desire for meaningful work

Education

High school diploma

Tools

Multi-line telephone system

Job description

Looking for a career where you love what you do and who you do it with? You’re in the right place.

Healthcare here is different – we’re locally owned and led by our physicians, and all decisions are always made right here in Central Iowa.

By working at The Iowa Clinic, you’ll get to make a difference while seeing a difference in our workplace. Because as one clinic dedicated to exceptional care, we’re committed to exceeding expectations, showing compassion and collaborating to provide the kind of care most of us got into this business to deliver in the first place.

Think you’ve got what it takes to join our TIC team? Keep reading…

A day in the life…

Wondering what a day in the life of a Patient Services Specialist at The Iowa Clinic might look like?

• Arrive at work in the morning – no night shifts here! And bonus – since we allow you to “dress for your day”, you can wear jeans when your schedule allows!
• Provide exceptional patient service by answering patient phone calls, clinical inquiries and billing inquiries from the incoming multi-line telephone system in a call center setting.
• Be a master of multitasking and answer patient questions multi-line live chat system.
• Review, audit, and monitor all incoming appointments and payments made from the online system to ensure patients have an exceptional and easy healthcare experience.
• Work as a part of team that supports clinical staff and physicians in doing what they do best – providing excellent healthcare.
• Participate in a department potluck or team building activity over lunch.
• Visit The Iowa Clinic intranet to see what volunteer opportunities are available to you this month and read what is happening around the clinic.
• Be a positive, professional representative of The Iowa Clinic.
• Leave in the evening – hooray for working standard clinic hours!

This job might be for you if you have…

Education

• High school diploma or equivalent

Qualifications

• A desire to find a meaningful, fulfilling career
• Exceptional customer service skills
• Effective communication skills
• A positive and team-oriented attitude

Bonus points if…

• Have experience using a multi-line telephone system experience (inbound and outbound) in a call center setting
• You love exceeding people’s expectations
• You enjoy having fun where you work
• Finding meaningful connections is what you live for

Know someone else who might be a great fit for this role? Share it with them!

What’s in it for you

• One of the best 401(k) programs in central Iowa, including employer match and profit sharing
• Employee incentives to share in the Clinic’s success
• Generous PTO accruals and paid holidays
• Health, dental and vision insurance
• Quarterly volunteer opportunities through a variety of local nonprofits
• Opportunities to have fun with your colleagues, including TIC night at the Iowa Cubs, employee appreciation tailgate party, Adventureland day, State Fair tickets, annual holiday party, drive-in movie night… we could go on and on
• Monthly departmental celebrations, casual dress code and clinic-wide competitions
• Employee rewards and recognition program
• Health and wellness program with up to $350/year in incentives
• Employee feedback surveys
• All employee meetings, team huddles and transparent communication