Patient Access Specialist - Family Practice (Part-Time)

Henry-Ford-Health-2; Michigan; On-site; USD 21,000 - 26,000; Part time

Job summary

Henry Ford Health's Family Medicine site in Jackson, MI seeks a part-time Clinic Service Representative to support patient registration and front-desk operations.

You will welcome patients, perform face-to-face check-in/out, preregistration, insurance verification, and cash collections, plus chart reconciliation and discharge support. The role emphasizes service excellence, teamwork, and accuracy in a fast-paced clinic.

Qualifications

• High School Diploma or equivalent required.
• Experience with patient registration and healthcare settings preferred.
• Strong communication and interpersonal skills for in-person and phone interactions.
• Ability to multi-task in a fast-paced clinic environment.

Responsibilities

• Register patients and assist with check-in and check-out.
• Verify insurance and assist with preregistration.
• Process cash collections and reconcile charts.
• Coordinate with Customer Service Center and clinical staff.
• Support a culture of service excellence to all customer groups.

Skills

Interpersonal skills

Customer service

Phone and in-person communication

Detail-oriented

Education

High School Diploma or GED

Tools

Basic computer skills

Job description

Henry Ford Health's Family Medicine site in Jackson, MI seeks a part-time Clinic Service Representative to support patient registration and front-desk operations.

You will welcome patients, perform face-to-face check-in/out, preregistration, insurance verification, and cash collections, plus chart reconciliation and discharge support. The role emphasizes service excellence, teamwork, and accuracy in a fast-paced clinic.