Patient Services Specialist - Enrollment & Refills

ProMod Rx; Gainesville (GA); On-site; USD 35,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Health Benefits

Paid vacation and holidays

Employee Wellness Program

401(k) with company match

Employee Assistance Program

Employee referral program

Job summary

ProCare Rx is seeking a Patient Services Representative to handle inbound/outbound calls and emails related to patient enrollment and refills for Mail Order programs. You will verify information and enter it into the system to process prescription requests for filling.

The role requires strong communication skills, a high school diploma, and pharmacy-related certification is a plus. There are extensive benefits and development opportunities offered by ProCare Rx.

Qualifications

• A minimum of 1 year of Call Center experience (inbound and outbound).
• Commercial/Medicare/Medicaid Insurance verification background preferred.
• Pharmacy intake experience is a plus.
• Excellent telephone etiquette and written/verbal communication skills.
• Proficient in Microsoft Office applications preferred.
• Highly organized with good time management and able to work independently or in a team.
• Bilingual English/Spanish is a plus.

Responsibilities

• Answer incoming telephone calls promptly and courteously.
• Manage outbound outreach for enrollment and refills.
• Assess, prioritize and resolve client issues with good listening skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

Skills

Call center experience

Insurance verification

Telephone etiquette

Microsoft Office

Time management

Bilingual English/Spanish

Education

High School Graduate

Pharmacy Technician Certification

Tools

Microsoft Office

Job description

ProCare Rx is seeking a Patient Services Representative to handle inbound/outbound calls and emails related to patient enrollment and refills for Mail Order programs. You will verify information and enter it into the system to process prescription requests for filling.

The role requires strong communication skills, a high school diploma, and pharmacy-related certification is a plus. There are extensive benefits and development opportunities offered by ProCare Rx.