Patient Services Representative I

ProCare Rx; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Comprehensive health benefits

Paid vacation and holidays

Wellness program

401(k) with company match

Employee Assistance Program

Employee referral program

Job summary

ProCare Rx is seeking a Patient Services Representative to handle inbound and outbound calls, emails, and texts for enrollment and refills in Mail Order programs. The PSR will verify information and enter it into the system to process requests to the pharmacy for filling prescriptions.

The role requires organized, detail‑oriented communication, with opportunities to contribute to a patient‑focused team and comprehensive benefits.

Qualifications

• Minimum 1 year of call center experience (inbound and outbound).
• Pharmacy/healthcare background a plus.
• Bilingual English/Spanish a plus.

Responsibilities

• Answer inbound calls promptly and courteously.

Skills

Call Center Experience

Bilingual EN/ES

Communication Skills

Time Management

Independent & Team Player

Microsoft Office

Education

High School Graduate

Pharmacy Technician Certification

Tools

Microsoft Office

Job description

The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.

ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:

• Promptly and courteously answer incoming telephone calls.
• Manages outbound outreach for enrollment and or refills.
• Assess, prioritize and resolve client issues using good listening and comprehension skills.
• Escalate issues to management as appropriate.
• Document and retain all pertinent information.

QUALIFICATIONS AND REQUIREMENTS

• A minimum of 1 year of Call Center experience (both inbound and outbound call centers), preferred.
• Commercial/Medicare/Medicaid Insurance Verification background preferred.
• Patient Intake experience is a plus.
• Excellent telephone etiquette and verbal/written communication skills preferred.
• Proficient in Microsoft Office applications preferred.
• Highly organized and motivated with excellent time management skills preferred.
• Ability to work independently and on a team.
• Bilingual English/Spanish is a plus.

EDUCATION

• High School Graduate required.
• Pharmacy Technician Certification is a plus.

PHYSICAL DEMANDS

• Requires sitting, standing, and occasional light lifting.

The Perks of Joining Our Team:

We believe in taking care of our team. You'll enjoy a comprehensive benefits package designed to support your well-being and financial future:

• Comprehensive Health Benefits: Medical, Dental, Vision, Short-Term/Long-Term Disability Insurance, Life insurance.
• Time to Recharge: Paid vacation and holiday pay.
• Focus on Your Wellness: We offer a robust Employee Wellness Program.
• Invest in Your Future: 401(k) with a company match.
• Support System: Employee Assistance Program provides confidential support and counseling.
• Get Rewarded for Referring Great People: Employee referral program.

ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at [e-mail].

ProCare Rx is an Equal Opportunity Employer

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.