Patient Services Specialist: Elevate Patient Experience

Blick Rothenberg (Previously Greenback Alan LLP); Phoenix (AZ); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Two medical plans – HRA, HDHP/HSA

Dental and Vision plan

Disability – short-term & long-term, 委

Basic Life/AD&D, 100% employer paid

Voluntary Life/AD&D available for you/

Voluntary Critical Illness and Injury

Paid Holidays

Next day pay

Job summary

Barrow Brain and Spine is seeking a Patient Services Specialist to join our Phoenix location. The role focuses on front desk operations, patient intake, and accurate maintenance of patient records within Athenaone and Phreesia.

The ideal candidate will have prior medical office experience, be skilled in greeting patients, handling demographics and insurance information, and collecting co-pays. You will support a large, physician-owned specialty practice committed to patient care excellence.

Qualifications

• Prior medical front desk experience preferred; training available.
• Greet patients warmly and manage front desk activities.
• Maintain accurate patient records and demographics.
• Assist with collecting co-pays and processing receipts.

Responsibilities

• Prepare front office for daily activities and ensure smooth patient flow.
• Warmly greet patients, guests, vendors and visitors.
• Ensure patient paperwork and insurance information are current and correct.
• Collect co-pays when applicable and issue receipts.
• Notify physician office of patient arrivals and changes.
• Maintain accurate patient information in Athenaone and Phreesia databases.
• Answer phones and direct calls to the appropriate staff.
• Contribute to delivering an extraordinary patient experience.

Skills

Medical office experience

Phone etiquette

Patient coordination

Front desk operations

Tools

Athenaone

Phreesia

Job description

Barrow Brain and Spine is seeking a Patient Services Specialist to join our Phoenix location. The role focuses on front desk operations, patient intake, and accurate maintenance of patient records within Athenaone and Phreesia.

The ideal candidate will have prior medical office experience, be skilled in greeting patients, handling demographics and insurance information, and collecting co-pays. You will support a large, physician-owned specialty practice committed to patient care excellence.