Patient Services Specialist (Day Shift – On Site)

University of Washington; Seattle (WA); On-site; USD 45,000 - 61,000; Full time

Benefits offered by this job

Near public transportation

Job summary

Harborview Medical Center in Seattle is seeking a Patient Services Specialist 2 to support staff, providers, and patients with efficient communications and scheduling in a busy clinical setting. This 40-hour-per-week day shift position requires strong customer service and accuracy in capturing patient demographics and financial information.

The role emphasizes collaboration with the care team to ensure patient satisfaction and high-quality service delivery, with opportunities for career growth

Qualifications

• High school diploma or equivalent.
• One year of healthcare, administrative, or customer service experience.
• Equivalent education and/or experience may substitute for minimum qualifications.

Responsibilities

• Providing staff, providers, and patients with an efficient system of internal and external communications, including phone answering and call triaging
• Scheduling provider and ancillary service appointments
• Obtaining patient demographic, financial, and clinical information
• Partnering with clinic team to prioritize patient satisfaction and exceptional care delivery
• Other duties as requested

Skills

Communication skills

Appointment scheduling

Patient service experience

Job description

Harborview Medical Center in Seattle is seeking a Patient Services Specialist 2 to support staff, providers, and patients with efficient communications and scheduling in a busy clinical setting. This 40-hour-per-week day shift position requires strong customer service and accuracy in capturing patient demographics and financial information.

The role emphasizes collaboration with the care team to ensure patient satisfaction and high-quality service delivery, with opportunities for career growth