Patient Services Specialist - Compassionate Front Desk

Advocate Health; Huntersville (NC); On-site; USD 27,000 - 41,000; Part time

Benefits offered by this job

Paid Time Off

Health, dental, vision, and life 보험

Flexible Spending Accounts

Adoption assistance and paid parental/

Job summary

Advocate Health in Huntersville, NC, is seeking a part-time front desk associate to deliver compassionate patient service. The role requires handling registration, insurance verification, scheduling, and billing-related tasks with attention to accuracy and privacy.

Schedule includes variable shifts, with some nights, weekends, and holidays; benefits eligibility varies by status. Strong computer skills and front desk experience are preferred for this team-focused environment.

Qualifications

• High School diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.
• Front desk practice experience preferred.

Responsibilities

• Provide caring, compassionate customer service to create an excellent patient experience.
• Interact with patients and families in sensitive situations with professionalism.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information and assist billing.
• Demonstrate knowledge of emergency codes and regulatory requirements.
• Monitor inventory and stock medications, narcotics, and emergency medications/equipment.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Education

High School Diploma or GED

Tools

Medical Records Software

Front desk software

Job description

Advocate Health in Huntersville, NC, is seeking a part-time front desk associate to deliver compassionate patient service. The role requires handling registration, insurance verification, scheduling, and billing-related tasks with attention to accuracy and privacy.

Schedule includes variable shifts, with some nights, weekends, and holidays; benefits eligibility varies by status. Strong computer skills and front desk experience are preferred for this team-focused environment.