Patient Services & Registration Specialist

Advocate Aurora Health; Charlotte (NC); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Health benefits

Paid time off

Retirement plans with employer match

Flexible spending accounts

Job summary

Advocate Health is seeking a Full-time Front Desk/Registration Associate in the Charlotte, NC area. The role involves greeting patients, verifying insurance and demographics, checking in and out, and scheduling appointments.

You will collect co-pays and patient payments while handling phones and basic billing questions. The position requires a High School Diploma or GED and customer service experience; experience with Medical Records Software and front desk work is preferred.

Qualifications

• High school diploma or GED required.
• Customer service experience required.
• Experience with Medical Records Software preferred; front desk experience preferred.

Responsibilities

• Greets and registers patients.
• Verifies insurance and demographics.
• Checks patients in/out and schedules appointments.
• Collects co-pays and patient payments.
• Answers phones and basic patient billing questions.
• Monitors registration accuracy and resolves errors.
• Completes referrals and authorizations as needed.
• Assists with some financial counseling as needed.
• Enters charges in a timely manner.

Skills

Customer service

Billing questions

Phone etiquette

Data entry

Education

High school diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a Full-time Front Desk/Registration Associate in the Charlotte, NC area. The role involves greeting patients, verifying insurance and demographics, checking in and out, and scheduling appointments.

You will collect co-pays and patient payments while handling phones and basic billing questions. The position requires a High School Diploma or GED and customer service experience; experience with Medical Records Software and front desk work is preferred.