Patient Access & Front Desk Specialist

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Retirement plans with employer match

Educational Assistance Program

Paid Time Off

Job summary

Advocate Health is seeking a full-time Front Desk/Patient Services associate in Charlotte, NC. The role involves patient registration, insurance verification, scheduling, and cash handling, with a focus on delivering a positive patient experience.

Hours are 40 per week, Monday–Friday, 8:00am–5:00pm, with benefits eligible and a pay range of $19.80–$29.70 per hour. Prior front desk, computer and medical records software experience are preferred.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred, Front desk practice experience preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and decisive judgment in a fast-paced environment; work well in a team or independently.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities.
• Encourage patient utilization of front-end technology during registration process.
• Enter and maintain confidential patient information including insurance and billing details.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Communication

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a full-time Front Desk/Patient Services associate in Charlotte, NC. The role involves patient registration, insurance verification, scheduling, and cash handling, with a focus on delivering a positive patient experience.

Hours are 40 per week, Monday–Friday, 8:00am–5:00pm, with benefits eligible and a pay range of $19.80–$29.70 per hour. Prior front desk, computer and medical records software experience are preferred.