Compassionate Front Desk & Patient Services Specialist

Advocate Health; Charlotte (NC); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health/Dental/Vision/Life benefits

Flexible Spending Accounts (FSA)

Family benefits (adoption assistance,

Employer matching retirement

Educational Assistance

Job summary

Advocate Health is seeking a front desk associate for Carmel Family Medicine in Charlotte. The role supports patient registration, scheduling, insurance verification, and billing activities in a busy family medicine clinic.

The position offers full-time hours (40 per week), and a comprehensive benefits package. Schedule is Monday–Friday, 7:15 AM to 4:15 PM, with paid time off and health benefits included.

Qualifications

• High School Diploma or GED required.
• Computer experience required.
• Customer relations experience required.
• Experience with Medical Records Software preferred.

Responsibilities

• Exemplify caring and compassionate customer service to create an excellent patient experience.
• Provide exemplary interpersonal skills and ability to interact with patients and families in sensitive situations.
• Demonstrates critical thinking and judgment in a fast-paced environment; work cohesively on a team or independently.
• Manage patient registration, insurance verification, scheduling, collection and cash receipting, arrival/departure desk activities with accuracy.
• Encourage patient use of front-end technology during registration.
• Enter and maintain confidential patient information including insurance and billing details.

Skills

Customer service

Interpersonal skills

Critical thinking

Teamwork

Registration desk

Education

High School Diploma or GED

Tools

Medical Records Software

Job description

Advocate Health is seeking a front desk associate for Carmel Family Medicine in Charlotte. The role supports patient registration, scheduling, insurance verification, and billing activities in a busy family medicine clinic.

The position offers full-time hours (40 per week), and a comprehensive benefits package. Schedule is Monday–Friday, 7:15 AM to 4:15 PM, with paid time off and health benefits included.