Patient Services Specialist — Compassionate Care & Scheduling

US Fertility; Frederick (MD); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Tuition assistance and professional开发

Job summary

US Fertility in Frederick, Maryland, is seeking a Patient Service Representative to join our national network of fertility centers. You will manage patient accounts, schedule appointments, verify benefits, and deliver first-rate service in a fast-paced OB/GYN environment.

The role offers weekday hours 6:30 AM–3:30 PM, with two holiday shifts in Rockville, and an hourly rate of $20–$23, commensurate with experience. Join a team that values empathy, accuracy, and collaborative patient care.

Qualifications

• Minimum 2 years of applicable work experience.
• Extensive knowledge of insurance/benefits, medical terminology and medical billing.
• Experience working in an OB/GYN office is a plus.
• Strong communication skills, independent worker, detailed-oriented, computer savvy.
• High level of customer service essential.

Responsibilities

• Maintain patient accounts by obtaining, recording, and updating personal financial and insurance information
• Optimize patients' satisfaction, provider time, and treatment room utilization by assessing minimum patient needs and scheduling accordingly
• Schedule appointments
• Address customer/patient issues and insure effective short-term and long-term resolution
• Provide timely feedback to the practice regarding service failures or patient concerns
• Consult with patients regarding their benefits, coverage and financial options
• Greet patients and visitors to the office and providing high level of customer service

Skills

Insurance knowledge

Medical terminology

Customer service

Attention to detail

Computer literacy

Job description

US Fertility in Frederick, Maryland, is seeking a Patient Service Representative to join our national network of fertility centers. You will manage patient accounts, schedule appointments, verify benefits, and deliver first-rate service in a fast-paced OB/GYN environment.

The role offers weekday hours 6:30 AM–3:30 PM, with two holiday shifts in Rockville, and an hourly rate of $20–$23, commensurate with experience. Join a team that values empathy, accuracy, and collaborative patient care.