Patient Services Specialist: Check-In, Scheduling & Insurance

HealthLinc; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc in Elkhart, IN is seeking a Patient Service Representative to greet patients, verify insurance, process payments, and schedule appointments. This role reports to the Assistant Site Operations Director and requires accuracy, teamwork, and strong communication.

Ideal candidates have a High School diploma and 1–3 years in healthcare administration, with proficiency in PHreesia, EHR, and Microsoft 365. This is a day shift, on-site position with a focus on patient-centered service.

Qualifications

• High School diploma or equivalent required.
• 1–3 years healthcare administrative experience preferred.
• Strong customer service and teamwork abilities.
• Excellent written and verbal communication skills.
• Basic math skills for processing payments.

Responsibilities

• Greet patients and staff in a professional, courteous manner.
• Check patients in/out for appointments and verify information.
• Update insurance details at each visit and process payments.
• Answer phone lines and route calls to appropriate destinations.
• Schedule new appointments and manage follow-ups.
• Coordinate with providers on prescriptions and patient information.
• Maintain patient records and ensure data accuracy in the system.

Skills

Customer service

Communication skills

Teamwork

Basic math

Organizational skills

Adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online Sources

Job description

HealthLinc in Elkhart, IN is seeking a Patient Service Representative to greet patients, verify insurance, process payments, and schedule appointments. This role reports to the Assistant Site Operations Director and requires accuracy, teamwork, and strong communication.

Ideal candidates have a High School diploma and 1–3 years in healthcare administration, with proficiency in PHreesia, EHR, and Microsoft 365. This is a day shift, on-site position with a focus on patient-centered service.