Dental Patient Access & Scheduling Specialist

Healthlinc; Elkhart (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc in Elkhart, IN is seeking a Patient Service Representative to check patients in and out, verify insurance, collect payments, and schedule new appointments. The role works closely with front desk staff and providers, greets patients professionally, handles multi-line calls, and ensures accurate patient records in the EHR.

Candidates should have a High School diploma and strong customer service, communication, and organizational skills; training includes Relias courses and standard

Qualifications

• High School diploma or equivalent.
• 1–3 years healthcare admin experience preferred.
• Strong customer service and communication skills.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voicemails and setting appointments.
• Maintains general knowledge of HealthLinc Patient Resources.
• Performs other duties as assigned.

Skills

Customer service

Verbal communication

Written communication

Teamwork

Basic math

Organization

Adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

HealthLinc in Elkhart, IN is seeking a Patient Service Representative to check patients in and out, verify insurance, collect payments, and schedule new appointments. The role works closely with front desk staff and providers, greets patients professionally, handles multi-line calls, and ensures accurate patient records in the EHR.

Candidates should have a High School diploma and strong customer service, communication, and organizational skills; training includes Relias courses and standard