Patient Service Rep I

Healthlinc; South Bend (IN); On-site; USD 32,000 - 42,000; Full time

Job summary

HealthLinc in South Bend, IN seeks a Patient Service Representative to greet patients, schedule, verify insurance, collect payments, and route inquiries. You will work with other Patient Service Representatives and report to the Assistant Site Operations Director.

Responsibilities include registering new patients, processing eligibility checks, and coordinating with providers on prescriptions. Strong customer service and teamwork are essential.

Qualifications

• High School diploma or equivalent.
• 1–3 years of healthcare administrative experience preferred.
• Strong customer service and written/verbal communication skills.
• Ability to work well in a team and handle payments.

Responsibilities

• Greet the public, staff, and others in a professional manner.
• Schedule patients and check them in and out for appointments.
• Verify and update insurance information at every visit.
• Receive payments, issue receipts, and update the journal as needed.
• Coordinate with providers on patient prescription refills.
• Register new patients per policies and procedures.
• Run Automatic Eligibility Verifications.
• Follow up with voicemails and schedule appointments.
• Maintain knowledge of HealthLinc patient resources.
• Perform other duties as assigned.

Skills

Customer service

Communication skills

Team collaboration

Basic math

Time management

Adaptability

Tech proficiency

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Job description

As a Patient Service Representative, you will be checking patients in and out of their appointments, verifying insurance, accepting payments, and scheduling for new appointments. This position works closely with the other Patient Service Representatives and reports to the Assistant Site Operations Director.JOB RESPONSIBILITIES:Greets public, staff, and others in a professional and courteous manner.Schedules patients and checks them in and out for their appointments.Verifies and updates insurance information at every patient visit.Receives, screens and routes calls to appropriate destination.Accepts payments, issues receipts, and updates journal as needed.Coordinates with providers on patient prescription refills as needed.Registers new patients in accordance with policies and procedures.Runs Automatic Eligibility Verifications.Follows up with Voice mail messages and setting appointments.Maintains general knowledge of HealthLinc Patient Resources.All HealthLinc staff is committed to engage in quality improvement initiatives that align with and support Patient-Centered Medical Home (PCMH).Performs other duties as assigned.Level 2 (in addition to above)Generates patient demographic sheet and route slip for each medical visit.Posts patient payments for Medical/Dental.Performs financial intakes on all referred patients as needed.Level 3 (in addition to above)Closes medical/dental encounters daily.REQUIRED QUALIFICATIONS:Education/TrainingHigh School diploma or equivalentExperienceAt least 1-3 years of healthcare administrative experience (not required but highly preferred)Skills/Job RequirementStrong customer service skillsExcellent written and verbal communication skillsProven ability to work well in a team environmentBasic math skills needed to process simple paymentsStrong organizational and time management skillsAbility to remain flexible and adaptableTechnology SkillsComputer and software skills (PHreesia, EHR, Microsoft 365, Online Sources, etc.)Multi-line telephone and other office equipment such as printers, fax machines, etc.DIRECT SUPERVISION:N/AREQUIRED TRAININGS:All assigned Relias training