Pediatric Patient Access & Scheduling Specialist

Healthlinc; Elkhart (IN); On-site; USD 38,000 - 52,000; Full time

Job summary

HealthLinc is seeking a Patient Service Representative to check patients in and out of appointments, verify insurance, process payments, and schedule new visits. The role collaborates with fellow representatives and reports to the Assistant Site Operations Director.

Responsibilities include greeting patients, routing calls, updating demographics, and performing eligibility verifications to support a patient-centered medical home initiative.

Qualifications

• High School diploma or equivalent.
• 1–3 years of healthcare administrative experience preferred.
• Strong customer service skills and professional demeanor.
• Excellent written and verbal communication skills.

Responsibilities

• Greets public, staff, and others in a professional and courteous manner.
• Schedules patients and checks them in and out for their appointments.
• Verifies and updates insurance information at every patient visit.
• Receives, screens and routes calls to appropriate destination.
• Accepts payments, issues receipts, and updates journal as needed.
• Coordinates with providers on patient prescription refills as needed.
• Registers new patients in accordance with policies and procedures.
• Runs Automatic Eligibility Verifications.
• Follows up with voice mail messages and sets appointments.
• Maintains general knowledge of HealthLinc Patient Resources.

Skills

Customer service

Written and verbal communication

Teamwork

Math skills

Organization

Time management

Adaptability

Education

High School diploma or equivalent

Tools

PHreesia

EHR

Microsoft 365

Online sources

Job description

HealthLinc is seeking a Patient Service Representative to check patients in and out of appointments, verify insurance, process payments, and schedule new visits. The role collaborates with fellow representatives and reports to the Assistant Site Operations Director.

Responsibilities include greeting patients, routing calls, updating demographics, and performing eligibility verifications to support a patient-centered medical home initiative.