Patient Services Specialist - Check-In, Scheduling, Billing

Valley-Family-Health-Care; Ontario (OR); On-site; USD 36,000 - 42,000; Full time

Job summary

Valley-Family-Health-Care is seeking a Patient Service Representative to support front desk operations, check in patients, verify insurance, schedule appointments and collect co-pays. You will use the electronic health record system to access patient information and keep registration data accurate.

The ideal candidate will have a high school diploma, excellent communication and customer service skills, basic computer proficiency (MS Word, Excel, Outlook), and the ability to type 45–50 wpm.

Qualifications

• High School Diploma or equivalent is required.
• Healthcare/medical office experience and medical terminology is preferred.
• Excellent communication skills; friendly and cheerful disposition with strong customer service focus.
• Previous computer experience including MS Word, Excel and Outlook is preferred.
• Accurately type 45-50 wpm.
• Bilingual English/Spanish preferred; Spanish may be required in some locations.

Responsibilities

• Greet patients as they check in and register according to established protocols.
• Assist patients to complete all necessary forms and documentation including medical insurance.
• Ensure patient data, registration and billing information is accurate and up to date.
• Inform patients of medical office procedures, policies and any delays/changes to their appointment.
• Move patients through appointment flow (arrive, check in and check out).
• Answer incoming phone calls, manage inquiries and direct calls as necessary.
• Verify insurance eligibility and PCP.
• Scan documents into the practice management system.
• Balance cash drawer to end of day journal report.
• Maintain stock of forms and office supplies.
• Ensure reception area is neat and clean.
• Assist with meeting VFHC quality measures.

Skills

Excellent communication

Customer service experience

Bilingual English/Spanish

Education

High School Diploma or equivalent

Tools

MS Word

Excel

Outlook

Job description

Valley-Family-Health-Care is seeking a Patient Service Representative to support front desk operations, check in patients, verify insurance, schedule appointments and collect co-pays. You will use the electronic health record system to access patient information and keep registration data accurate.

The ideal candidate will have a high school diploma, excellent communication and customer service skills, basic computer proficiency (MS Word, Excel, Outlook), and the ability to type 45–50 wpm.