Specialty Services Scheduler & Patient Access

Valley Medical Center & Clinics; Institute (NC); On-site; USD 34,000 - 57,000; Full time

Job summary

Valley Medical Center & Clinics seeks a Specialty Services Coordinator to schedule and coordinate services for patients across hospital and clinic networks. The role includes pre-registration, insurance verification, estimate creation, and processing payments over the phone, with a backup for in-person check-ins and MyChart requests.

Proficiency in EPIC, MyChart, and Microsoft's Office suite is expected, along with excellent communication and multitasking in a fast-paced setting.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year front office experience in a physician office or hospital access department; scheduling, registering, and using multi-line phone systems.
• Experience with Electronic Medical Records and various software programs.
• Excellent communication and customer service skills; ability to document and assist patients clearly.

Responsibilities

• Coordinate scheduling for multiple providers and clinic services.
• Handle pre-registration, insurance verification, and patient estimates.
• Collect payments over the phone and assist with MyChart requests.
• Assist with in-person check-in and ensure smooth patient flow.

Skills

Front office experience

Scheduling

Phone systems

EMR systems

Communication skills

Customer service

Data entry

Microsoft Office

Education

High School Diploma or GED

Tools

EPIC

MyChart

Insurance portals

Job description

Valley Medical Center & Clinics seeks a Specialty Services Coordinator to schedule and coordinate services for patients across hospital and clinic networks. The role includes pre-registration, insurance verification, estimate creation, and processing payments over the phone, with a backup for in-person check-ins and MyChart requests.

Proficiency in EPIC, MyChart, and Microsoft's Office suite is expected, along with excellent communication and multitasking in a fast-paced setting.