Patient Access & Care Coordination Specialist

Appalachian Mountain Health; Northern (KY); Hybrid; USD 28,000 - 42,000; Full time

Job summary

Appalachian Mountain Health is seeking a Patient Support Representative/Front Desk to serve as the initial contact for clients, providers, and third parties. Responsibilities include answering, screening, prioritizing inquiries, scheduling appointments, enrolling patients in the EHR, and collecting payments while ensuring a friendly, professional experience.

The role requires handling messages and coordinating with clinical staff, verifying insurance details, and maintaining accurate patient

Qualifications

• We are not provided with explicit qualifications beyond responsibilities and requirements.

Responsibilities

• Answer screening, prioritize, and delegate a large volume of telephone inquiries with professionalism and de-escalation when needed.
• Return calls from clients, providers, and third parties in a timely manner.
• Refer clinical inquiries to appropriate staff for triage.
• Schedule appointments and ensure a welcoming first impression for the organization.
• Check in clients and complete full registration.
• Verify insurance information; collect payments where applicable.

Tools

EHR

Job description

Appalachian Mountain Health is seeking a Patient Support Representative/Front Desk to serve as the initial contact for clients, providers, and third parties. Responsibilities include answering, screening, prioritizing inquiries, scheduling appointments, enrolling patients in the EHR, and collecting payments while ensuring a friendly, professional experience.

The role requires handling messages and coordinating with clinical staff, verifying insurance details, and maintaining accurate patient