MBH Patient Service Specialist

Memorial Home Services; Springfield (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Memorial Home Services is seeking a patient services assistant to join our medical office team in Springfield. The role involves greeting and guiding patients, scheduling appointments, registering demographics and insurance, and collecting payments.

Proficiency with computers and data entry is required. The ideal candidate has experience in a medical office or customer service, strong communication skills, and the ability to multitask and prioritize in a fast-paced environment.

Qualifications

• High school diploma or equivalent required.
• Previous work in a medical office or customer service preferred.
• Computer experience and typing skills required.

Responsibilities

• Assist clinic in meeting goals related to quality and patient satisfaction by guiding visitors and patients in person and over the phone, aiming for high patient satisfaction.
• Schedule, reschedule and coordinate patient appointments; triage urgent/emergency cases.
• Register patient demographics and insurance; verify eligibility and determine copay; collect financial responsibility.
• Support front-line billing tasks such as entering charges, posting payments, and managing cash; monitor accounts and denials.
• Process paper flow, mail, fax, scanning, and QA of documents; assist with audits.
• Perform opening/closing day activities, run reports, manage cash, and complete lists.
• Comply with HIPAA and clinic policies; protect PHI and adhere to safety standards.
• Manage task lists within the EHR and support team goals.
• Perform other related work as required.

Skills

Communication

Multitasking

Typing

Data entry

Office skills

Education

High school diploma or equivalent

Tools

Electronic Health Record (EHR)

Job description

Works as part of team to complete daily business office functions including billing, collecting, and interacting with patients. Also responsible for answering the telephone, routing and triaging calls relative to patient urgency. Schedules appointments and registers patients.n

Education

• High school graduate or equivalent required.

Experience

• Previous work experience in a medical office and/or customer service position preferred.
• Previous experience dealing directly with the public in person and on the phone preferred.
• Computer experience and typing skills required.

Other Knowledge/Skills/Abilities

• Strong written and verbal communication skills required.
• Ability to multi-task and prioritize required.
• Candidates must successfully pass the following assessments during the interview process in order to be further considered for this position: Listening Skills, Data Entry, and Office Skills.

Job Responsibilities

• Assists clinic in meeting goals related to quality and patient satisfaction by providing assistance, guidance, and direction to visitors and patients, in person and over the phone in a manner designed to yield a high level of patient satisfaction. Communicates patients’ needs through the tasking mechanism of the electronic health record. Accountable for achieving quality and patient satisfaction standards, including anticipating patient needs, grievances, and service recovery.
• Schedules, reschedules and coordinates patient appointments. Reviews new patient requests. Appropriately triages patients in urgent/emergency situations over phone or in person. Monitors patient flow through reception and works with team to minimize and notify patients of waits and delays. Schedules interpreters if needed.
• Responsible for accurate registration of patient demographics and insurance. Utilizes a variety of external websites to confirm patient’s eligibility. Determines appropriate copay, registration conversation, and insurance to bill based on appointment type. Collects patient financial responsibility at the time of registration, including current and past due balances Determine and provide age appropriate documentation to be completed by each patient. Obtains and validates proper consent for patient treatment.
• Assists clinic in meeting goals related to days in accounts receivable by working as part of a team responsible for several front-line billing aspects which may include but is not limited to, charge entry, charge submission, posting of payments, charge adjustments, and cash management, including bank deposits. Reviews and corrects demographics/insurance errors. Assists in the clinic’s overall financial performance by monitoring accounts for bad debt balances, pre-payment requirements, and patient portions at the time of service, and other old balances.
• Responsible for several tasks related to the paper flow through office. This may include, but is not limited to; working with incoming mail and faxed correspondence. Assists in scanning correspondence and paper medical records and conducting quality assurance and quality audits, if requested.
• Performs opening and close of day activities. This may include running various reports, cash management, and completing required work lists.
• Complies with all reimbursement rules and regulations, including Corporate Compliance and HIPAA. Applies the Minimum Necessary Standard when accessing protected health information. Complies with established clinic policies and procedures and safety standards.
• Manages task lists within the electronic health record.
• Demonstrates support for and participates in accomplishing team goals and objectives.
• Performs other related work as required or requested.