Patient Services Specialist

University of Michigan Health-West; Wyoming (MI); On-site; USD 35,000 - 51,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Service Representative to serve as the first point of contact for patients. You will assist with registration, scheduling, phone handling and patient forms, while maintaining privacy and delivering excellent service.

The role requires strong organizational and interpersonal skills and the ability to work in a fast paced environment. Experience with medical terminology and coding is preferred, and proficiency with basic computer applications

Qualifications

• High school education or equivalent required.
• Prior admin/clerical experience in a clinical setting preferred.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills.
• Strong verbal and written communication skills.
• Excellent telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Strong data entry and typing skills.

Responsibilities

• Welcomes and greets patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.
• Performs other clerical duties as assigned.

Skills

Customer service

Telephone etiquette

Medical terminology

Data entry

Typing

Clerical experience

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR software

Job description

University of Michigan Health-West is seeking a Patient Service Representative to serve as the first point of contact for patients. You will assist with registration, scheduling, phone handling and patient forms, while maintaining privacy and delivering excellent service.

The role requires strong organizational and interpersonal skills and the ability to work in a fast paced environment. Experience with medical terminology and coding is preferred, and proficiency with basic computer applications