Otolaryngology Patient Services Coordinator

University of Michigan Health-West; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

The University of Michigan Health-West in Grand Rapids seeks a Patient Services Representative for the Otolaryngology clinic. You will be the first point of contact, greeting patients, handling calls, scheduling appointments and assisting with forms.

In this full-time role, you will work in a fast-paced setting, maintain patient privacy, collect payments, and collaborate with the care team to ensure smooth patient experiences.

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; demonstrated ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.
• Basic computer knowledge and skills.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Administrative experience

Medical terminology

Data entry

Typing speed

Phone etiquette

Education

High school diploma or equivalent

Job description

The University of Michigan Health-West in Grand Rapids seeks a Patient Services Representative for the Otolaryngology clinic. You will be the first point of contact, greeting patients, handling calls, scheduling appointments and assisting with forms.

In this full-time role, you will work in a fast-paced setting, maintain patient privacy, collect payments, and collaborate with the care team to ensure smooth patient experiences.