Front Desk & Scheduling Specialist - Cardiology

University of Michigan Health-West; Wyoming (MI); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative for the Cardiovascular Physician Practice. This role greets patients, handles calls, schedules appointments, and assists with forms while maintaining privacy and accuracy in billing and records.

You will work in a fast-paced clinic environment, requiring excellent communication, organization, and a strong patient focus. Prior clinical administration experience is preferred, with a pathway to contributing to care team

Qualifications

• High school education or equivalent.
• Experience in clinical settings is preferred.
• Experience with data entry and typing.
• Knowledge of medical terminology preferred.
• Excellent customer service and interpersonal skills.

Responsibilities

• Greet patients and visitors in person or by phone.
• Answer and direct incoming calls.
• Take complete and accurate patient messages for care team.
• Schedule appointments and handle inquiries.
• Collaborate with care team to maintain patient care and service.
• Register patients according to protocols and manage work queues.
• Assist patients in completing forms and documentation.
• Ensure accurate billing information.
• Maintain patient privacy and confidentiality.

Skills

Customer service

Phone etiquette

Typing speed

Medical terminology

Interpersonal skills

Verbal communication

Written communication

Data entry

Basic math

multitasking

Education

High school education or equivalent

Job description

University of Michigan Health-West is seeking a Patient Services Representative for the Cardiovascular Physician Practice. This role greets patients, handles calls, schedules appointments, and assists with forms while maintaining privacy and accuracy in billing and records.

You will work in a fast-paced clinic environment, requiring excellent communication, organization, and a strong patient focus. Prior clinical administration experience is preferred, with a pathway to contributing to care team