Oncology Patient Services Coordinator

University of Michigan Health-West; Wyoming (MI); On-site; USD 22,000 - 30,000; Full time

Job summary

University of Michigan Health-West is seeking a Patient Services Representative in the oncology clinic to greet patients, answer calls, schedule appointments, and assist with patient forms. The role requires strong customer service, typing accuracy, and the ability to work with a care team in a fast-paced setting.

Responsibilities include registering patients, coordinating with clinicians, ensuring accurate billing information, processing payments, and maintaining confidential patient

Qualifications

• High school education or equivalent.
• Prior administrative or clerical experience in a clinical setting preferred.
• Experience with computer data entry and strong typing skills.
• Knowledge of medical terminology and coding preferred.
• Excellent customer service and interpersonal skills; ability to work with diverse groups of people.
• Well developed verbal and written communication skills.
• Strong telephone skills and etiquette.
• Knowledge of basic math and office procedures.
• Ability to work under pressure with minimal supervision.
• Proven flexibility and willingness to handle a variety of tasks.

Responsibilities

• Welcomes and greets all patients and visitors, in person or over the phone.
• Answers and directs all incoming calls.
• Takes complete and accurate patient messages that need to be relayed to the care team.
• Schedules patient appointments and handles inquiries.
• Collaborates with the care team to maintain and improve patient care and service.
• Registers patients according to established protocols and manages assigned work queues.
• Assists patients in completing all necessary forms and documentation.
• Ensures accurate billing information for patients.
• Maintains patient correspondence and follow-up calls.
• Collects payment and reconciles cash draw.
• Ensures reception area, office files and front desk are well maintained.
• Maintains patient privacy and confidentiality.

Skills

Customer service

Interpersonal skills

Phone etiquette

Typing speed

Medical terminology

Verbal and written communication

Cash handling

Office procedures

Pressure under supervision

Flexibility

Education

High school diploma or equivalent

Job description

University of Michigan Health-West is seeking a Patient Services Representative in the oncology clinic to greet patients, answer calls, schedule appointments, and assist with patient forms. The role requires strong customer service, typing accuracy, and the ability to work with a care team in a fast-paced setting.

Responsibilities include registering patients, coordinating with clinicians, ensuring accurate billing information, processing payments, and maintaining confidential patient