Patient Services Specialist

Johns Hopkins Medicine; Saint Petersburg (FL); On-site; USD 24,000 - 38,000; Full time

Job summary

Johns Hopkins Medicine seeks a PSR to support administrative operations and work closely with families to uphold JHACH culture. The role interacts with physicians, clinical staff and administrative positions to schedule, register, financially clear (rehab only) and support daily operations.

The position involves greeting patients, pre-registration, chart handling, eligibility checks, and revenue cycle tasks to ensure smooth patient flow and accurate records.

Qualifications

• Minimum of a high school diploma or equivalent.
• 1 year of medical office or health-plan experience, or 1 year in front-facing customer service.
• Knowledge of registration, scheduling, medical records, and insurance processes.
• Ability to greet patients and answer calls clearly and pleasantly.

Responsibilities

• Greets patients, answers calls, and enhances the customer experience.
• Pulls and files patient charts to provide timely medical information while protecting privacy.
• Schedules and pre-registers patients per policy to ensure accuracy.
• Assists with eligibility and authorizations to ensure financial clearance before service.
• Checks-in patients to maximize throughput and accuracy.
• Checks out patients, schedules follow-ups and ancillary procedures to support continuity.
• Enters charges, collects payments and handles cash per procedures.
• Follows policies to work across departments.

Skills

Greeting patients

Telephone handling

Scheduling & pre-registration

Medical office privacy

Cash handling & payments

Education

High School diploma or equivalent

Tools

Registration systems

Job description

Johns Hopkins Medicine seeks a PSR to support administrative operations and work closely with families to uphold JHACH culture. The role interacts with physicians, clinical staff and administrative positions to schedule, register, financially clear (rehab only) and support daily operations.

The position involves greeting patients, pre-registration, chart handling, eligibility checks, and revenue cycle tasks to ensure smooth patient flow and accurate records.